Booking, Payment & Cancellation Policy
Clear terms, transparent communication and predictable planning from the start.
This policy explains how bookings are confirmed, how payments are handled, and what happens if plans change. Our goal is simple: clear expectations, fair treatment, proactive communication, and smooth planning for everyone involved.
Booking Confirmation
A journey or support request is considered confirmed once the itinerary has been agreed and any required deposit has been received.
Until a booking is confirmed, availability cannot be guaranteed.
Once confirmed, the requested dates and times are reserved specifically for your booking, and a written confirmation will be provided.
Payment
For most journeys, a 30% deposit is required to secure the booking.
The remaining balance is due 48 hours before the scheduled start of the journey.
For multi-day journeys, ongoing support requests, or more complex arrangements, a different payment schedule may be agreed in advance.
The same principles generally apply to on-ground support requests. For larger projects or more complex local tasks, custom payment schedules may be agreed individually.
All pricing and payment terms are confirmed before a booking is finalized.
Changes & Adjustments
Travel plans can change, and we will always make reasonable efforts to accommodate adjustments whenever possible.
Changes to timing, locations, stops, or itinerary details may affect availability and pricing.
Requested changes are reviewed individually based on the nature of the request and the stage of planning.
Whenever possible, we aim to find practical solutions rather than create unnecessary restrictions.
Cancellations
Because confirmed bookings reserve dedicated time and availability, the following cancellation terms apply.
More than 7 days before the scheduled service
A full refund will be issued.
Between 7 days and 24 hours before the scheduled service
The booking deposit is retained and any additional payments are refunded.
Less than 24 hours before the scheduled service
The booking becomes non-refundable.
Flight Delays & Travel Disruptions
For airport arrivals, flight details should be provided in advance whenever possible.
When flight information has been supplied, delays are monitored and arrival arrangements are adjusted accordingly where reasonably possible.
If significant disruptions result in major itinerary changes, additional planning or revised arrangements may be required.
Early communication helps us respond effectively and maintain continuity throughout the journey.
Exceptional Circumstances
We understand that unexpected situations can occur.
In exceptional circumstances, cancellation requests may be reviewed individually and alternative arrangements, future booking credits, partial refunds, or full refunds may be offered at Handled's discretion.
Our approach is guided by fairness, communication, and the specific circumstances involved.
Questions About an Existing Booking
If your plans change or you need assistance regarding an existing booking, please contact us as early as possible.
The earlier we know, the more options we have to help.
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Email:
[email protected]